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Privacy 

We do not store credit card details nor do we share customer details with any third parties. 

Availability 

The sale of all plants and bulbs listed is subject to crop success and being available when the order is processed. We cannot be held responsible if previously ordered plants are not available at the time of delivery. Orders will be made up according to date received. 

Dispatch of plants 

We send plants throughout the year. Weather permitting we process orders within three weeks. In early summer and at show times there may be delays; we keep customers informed by email.
Please indicate if you require any special delivery dates, when you place your order. Christmas gifts and tokens will be sent by December 18th.
Plants are normally sent by courier service provided by APC. For mainland UK this is a next-day service, for offshore UK at least two working days.

Please give phone numbers and delivery instructions, as we cannot accept responsibility for damage caused by delay because you are not at home.  If your address is hard to find, please give directions.
Risk passes to the customer when the parcel leaves the premises of Kevock Garden Plants. Please inspect the parcel on arrival. If there is obvious damage note this as you sign. Otherwise sign as 'unchecked'. 

Cancellations and complaints 

UK law gives you the right to cancel an order placed on-line. The cancellation period is 14 days from receipt of your goods. Your plants should be examined on receipt and problems notified in writing. The goods must be returned, and the customer pays for the return shipping. No refunds are considered after this point. Agreed refunds are made within two working days.There is a form that you can use to let us know that you are returning one or more plants. 

Every effort is made to keep plants disease and pest free and to identify stock correctly, but with diverse sources problems can arise. Some colour variations occur in seed-grown material. Rare plants are a challenge to grow and keep. Success is not guaranteed. Compensation is limited to the price paid for the plants and not for any consequential loss. 

Prices and pot sizes may change change in the course of the year.
There is no VAT for private customers. We are registered for 4% Farmers' flat rate and ask for trade customers' VAT status. 

Payment 

If you order plants through our on-line store, payment will be made using PayPal. If you already have an account with them, you can use it in the normal way.

Otherwise you will register your details (including credit card information) with them. This is completely secure. 

If ordering with an order form, whether this is emailed or a paper copy and posted, you may pay by cheque, Switch or credit card (Visa or MasterCard).
Cheques should be made payable to Kevock Garden Plants Ltd. To allow for items being out of stock, it is best if you leave the amount to be paid blank, and cross the cheque 'Not to exceed £xxx', where £xxx is the maximum value of the order.
If you want us to substitute for any items no longer available, please allow a couple of pounds leeway. We will not cash cheques or take payment from a credit or debit card until shortly before dispatch of your order.